Maybe you've been a lucky individual who has never dealt with poor customer service (if so, consider yourself L-U-C-K-Y!) but sadly, most of us deal with poor customer service way too often. It's a vicious cycle...the consumer is annoyed for something that may or may not be related to said product/company. Said company is contacted to remedy a situation, customer gets even more annoyed, customer service rep gets annoyed, and everyone USUALLY leaves unhappy and annoyed! ;)
I'd like to highlight a blog AND company that are just awesome...
But this post is about GOOD customer service! :) Back in July I entered a giveaway on the super sweet Amy's blog, Just Another Manic Momday for some good Blue Bunny ice cream (what can I say, I'm a sucker for sweets! :)) I won. Several weeks passed and I never received my "Bunny Bucks" in the mail. I decided to contact Amy and let her know that I wasn't expecting anything, after all, it's just ice cream ;) but I never received my coupons, just so she was aware. Amy responded immediately to my e-mail, apologizing greatly, and letting me know she was going to contact Blue Bunny and see what she could do. I thanked her, but again explained that I wanted nothing in return! :) A short time later, a representative, Janelle, from Blue Bunny e-mailed me, apologizing repeatedly, explaining that the coupons had been sent, but must have been lost in the mail. She told me that they were going to send me more Bunny Bucks along with some extra "goodies." Well friends, talk about a surprise, a super sweet gesture and all around great customer service when I opened up the package today (just a few days after my initial e-mail to Amy) and not only was there 5 Bunny Bucks (each good for a free carton of Blue Bunny products) but there was also two adorable ice cream bowls, an ice cream scooper, a Blue Bunny bean bag stuffed animal and an insulated lunch bag/ice cream carton holder. I thought this was all just SO sweet! Here I am, NOT a paying customer, a simple giveaway winner who was treated SO wonderfully! If you're in the market for some ice cream, check out Blue Bunny! They have a huge array of ice cream, ice cream novelties, and even a "lighter" line of frozen goodies!
Thank you Amy and Blue Bunny for making me realize that good customer service is not a thing of the past! :)
*I took a picture of my goodies, but can't find my camera cord. I'll share it soon! :) *
*The above reviews and opinions are my own. I was in no way compensated for this blog post. I only did this post because I was SO pleased with the customer service I was provided!*