Tuesday, September 13, 2011

I LOVE good customer service!

Okay, so this isn't my typical post, as it has nothing to do with my family, my job, or anything along those lines, HOWEVER, I could not pass up an opportunity to give credit where credit is due! :)

Maybe you've been a lucky individual who has never dealt with poor customer service (if so, consider yourself L-U-C-K-Y!) but sadly, most of us deal with poor customer service way too often. It's a vicious cycle...the consumer is annoyed for something that may or may not be related to said product/company. Said company is contacted to remedy a situation, customer gets even more annoyed, customer service rep gets annoyed, and everyone USUALLY leaves unhappy and annoyed! ;)

I'd like to highlight a blog AND company that are just awesome...
Everyone knows or doesn't know and doesn't care that I LOVE entering giveaways! If I come across a fun blog who is giving away something I like, then I enter. (I've actually found some of my favorite blogging friends through giveaways they've had on their blogs). I've won a TON of free, awesome things from these giveaways (mostly for my kiddos). There has only been two instances where I've won something and never received the prize. In both instances I contacted the blog owner (who held the giveaway on behalf of a company) not to expect anything in return, but just to make them aware that a company their promoting is not following through. In the first instance the blog owner tried SO hard, for weeks to get me my prize, with no luck. The company provided her a tracking number (that wasn't even real!) and needless to say I never got my super adorable shirt for Mia! :( I chalked it up to a loss, was very thankful that the blog owner tried so hard and moved on (I need to bring myself to "un-like" the company on Facebook because every time I see their posts about how great of a store they are, I want roll my eyes and want to post something snarky, but I don't! ;))

But this post is about GOOD customer service! :) Back in July I entered a giveaway on the super sweet Amy's blog, Just Another Manic Momday for some good Blue Bunny ice cream (what can I say, I'm a sucker for sweets! :)) I won. Several weeks passed and I never received my "Bunny Bucks" in the mail. I decided to contact Amy and let her know that I wasn't expecting anything, after all, it's just ice cream ;) but I never received my coupons, just so she was aware. Amy responded immediately to my e-mail, apologizing greatly, and letting me know she was going to contact Blue Bunny and see what she could do. I thanked her, but again explained that I wanted nothing in return! :) A short time later, a representative, Janelle, from Blue Bunny e-mailed me, apologizing repeatedly, explaining that the coupons had been sent, but must have been lost in the mail. She told me that they were going to send me more Bunny Bucks along with some extra "goodies." Well friends, talk about a surprise, a super sweet gesture and all around great customer service when I opened up the package today (just a few days after my initial e-mail to Amy) and not only was there 5 Bunny Bucks (each good for a free carton of Blue Bunny products) but there was also two adorable ice cream bowls, an ice cream scooper, a Blue Bunny bean bag stuffed animal and an insulated lunch bag/ice cream carton holder. I thought this was all just SO sweet! Here I am, NOT a paying customer, a simple giveaway winner who was treated SO wonderfully! If you're in the market for some ice cream, check out Blue Bunny! They have a huge array of ice cream, ice cream novelties, and even a "lighter" line of frozen goodies!

Thank you Amy and Blue Bunny for making me realize that good customer service is not a thing of the past! :)

*I took a picture of my goodies, but can't find my camera cord. I'll share it soon! :) *

*The above reviews and opinions are my own. I was in no way compensated for this blog post. I only did this post because I was SO pleased with the customer service I was provided!*

2 comments:

Jackie said...

That's awesome! I love hearing about good companies. Makes me want to buy lots of Blue Bunny ice cream! :) Can't wait to see a pic of your surprise package!

Kayla said...

wow that IS pretty awesome!